Jun 10, 2021
Welcome to Episode 27 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we will be discussing the pros and cons of having an Office Manager. I will share my first experience with an Office Manager and an alternative to that role that I think might work better in some cases. We will also talk about why you should define the role clearly before hiring and whether or not you really need an Office Manager in the first place. Keep in mind that having an Office Manager is not going to drop your stress: In order to change the way you feel, you have to change the way you think about your practice. All this and much more, up next.
(01:29) Being ok with having a lazy day
(03:16) In order to feel different you have to change your thoughts, not your circumstances
(04:26) Having an Office Manager
(06:30) Office Manager vs Director of Operations
(08:06) Defining the role clearly
(10:05) My first experience with having an Office Manager
(11:41) Consider why do you think you want an Office Manager
(13:01) An alternative to having an Office Manager
(15:14) My experience with having a Director of Operations
(19:16) Do you actually need an Office Manager? Be clear on the expectations and on who would be the right fit for that role
(20:40) Would adding an Office Manager drop our stress?
(23:57) Don’t give up control over what’s going on financially
(25:56) Why having an Office Manager is not going to change the way you feel: You have to change your mindset