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Dental BossLady Leadership Academy Podcast

Feb 5, 2021

Welcome to Episode 10 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the importance of having a clear exit strategy for your patients, so that they know what was done that day and what are the next steps. We’ll share the system we use at our practice, step-by-step, so that you too can start implementing an exit strategy for your patients. All this and much more, up next.

  • Bullet points
  • 00:40 - Intro: a tangible system
  • 02:16 - Having an exit strategy for your patients
  • 03:35 - The purpose: making sure your patient knows what was done and what are the next steps
  • 06:43 - The steps for our exit strategy
  • 15:00 - The assumptive close
  • 17:00 - The next step: make sure your business team is ready for the patient
  • 20:23 - How to avoid “runner patients”
  • 22:11 - How a clinical team member communicates with a business team member
  • 24:22 - The follow up after a patient leaves: having a checklist