Mar 11, 2022
Welcome to Episode 49 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient retention. We will discuss the importance of listening to your patients, and feeling grateful for the ones who do voice their complaints. Finally, we will also talk about how to track and improve your retention. All this and much more, up next.
Bullet points
(00:47) Patient retention
(01:49) Customer service and running a business during Covid
(03:30) Making things right and having compassion
(07:02) Having gratitude for patients who complain
(09:45) Meeting expectations
(15:53) Listening to your patients
(17:03) Tracking retention inside your practice
(19:29) Increasing your retention
(23:50) Think about your response first
(25:48) Saying you are sorry